London Pregnancy & Family Support Centre – Position Available: Support Worker
Approximately: 24 hours+/week Monday - Thursday Beginning Wage: $21/hour
The Support Worker will provide each client a safe and nonjudgmental environment to establish relationship in the confidential exchange of information for an individualized plan of support. This includes options counselling, services/programs, community referrals and advocacy through the decision-making process and beyond.
Primary Responsibilities:
The Support Worker will report to the Executive Director.
Client Management
- Ongoing open communication with Client Services Director.
- Provide crisis intervention support for each client.
- Client Intake/Pregnancy Tests.
- Prepare Client Files – ensuring forms are copied, filed and placed in support room.
- Provide and present information on parenting, adoption and abortion as required.
- Handle routine client calls, follow-up & maintain all client records and maintain client file notes (eKyros).
- Involved twice a month in our evening program for our moms/children.
Note: GRIP Program is typically 2 Tuesday evenings a month from 5pm – 8:15pm while program runs through the year or as needed.
- Network with all agencies related to specific needs of the individual client (personal/legal).
- Networking with the community to bring awareness to other agencies of our services. (Not limited to just Medical Facilities.)
- Computer Software (eKyros) – Data Input, Statistics, Reporting.
- Develop and implement programs and forms specific to client’s needs as required (including but not limited to: GRIP mom’s program, client gift card support (with discretion and approval from ED) and care closet needs).
- Maintain and Update Referral Resources available to clients.
Other Duties & Responsibilities:
- Participate in all staff meetings.
- Assist in social media initiatives when needed.
- Assist with all Fundraising Initiatives *after hours availability occasionally required.
- Support administrative and organizational aspects of the LPFSC (ie: keeping literature closet up to date as well as care closet).
- Contributing to the routine custodial duties of the Centre.
Qualifications:
- Respect and uphold the Core Documents and Policies & Procedures of the LPFSC.
- Proficient in the use of Windows Operating System and Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, Gmail).
- Possess superior communication skills, servant leadership and teamwork skills.
- Demonstrate ability to professionally manage highly confidential information.
- Demonstrate excellent organizational and communication skills.
- Be a self-motivator (self-starter with minimal instruction).
- Be committed to continued learning, maintaining professional and technical knowledge.
- Energetic and professional.
- Flexible and willing to adapt to changing organizational needs.
- Has a valid driver’s license and a reliable vehicle.
- Able to provide a valid police record check.
Academic Requirements:
Bachelor’s degree in social/human services, other related field or a college diploma with previous experience may be considered in lieu of a degree.
Note: This position does have the potential to move into a leadership role.
*Please submit resumes to lori@lonpfsc.com by Friday, January 17th, 2025. The start date is TBD and will be determined within the interview process.