Location: Our Daily Bread Ministries Office in Windsor, Ontario, Canada
Work Team: Customer Service Team
Employment Status: Permanent, Full Time (Hourly Wage, 40 hours/week)
Start Date: Immediate
About Us:
Our Daily Bread Ministries Canada is a Canadian charitable organization dedicated to making the life-changing wisdom of the Bible understandable and accessible to all. Using Christian principles in all our materials, the truths of Scripture are presented through print, digital, audio and video resources. Perhaps best known for the Our Daily Bread daily devotional, the Canadian office also translates additional resources into French and supports additional languages through cooperation with other Our Daily Bread Ministries offices around the world.
Position Summary:
Customer Service Representative – Mail Room, includes processing inbound mail to fulfill all Ministry, Subscriber and Donor requests, and provide information on products Our Daily Bread Ministries produces. Interact with customers via email and social media platforms.
Essential Functions
- Respond to incoming mail, emails, or social media messages and analyze requests.
- Enter requests in the appropriate system(s) to fulfill customer needs.
- Compose letters, emails, and instant messages in response to inquiries as needed.
- Detail-oriented with the ability to scrutinize and analyze anticipated requirements of donors and subscribers.
- Process automated/internet orders as needed.
- Assist with other outreach functions.
- Communicate needs and desires clearly and concisely.
- Introduce Our Daily Bread Ministries teaching materials to churches and other Christian groups across Canada.
- Travel within Canada and the United States may be required.
Study or Knowledge and Experience
- Fluent in English.
- Secondary School degree or diploma.
- Experience in customer service
- Excellent customer service acumen and skills.
- Must demonstrate aptitude in organization.
- Demonstrated computer skills, and ability in word processing and spreadsheets.
Internal Work Environment
- Involves complex communication with individuals/groups throughout the organization and with the public. Clear and concise communication is essential.
- Discretion, accuracy, and tact are required to deal with some personal and confidential issues presented by customers.
External Work Environment
- Extensive outside communication with Our Daily Bread readers and donors.
- Responsible for providing a positive relationship/impression of Our Daily Bread Ministries.
- Some topics are sensitive and confidential and may require encouragement by mail or digital platforms.
Stewardship of Resources
- Responsible for handling credit cards and keeping member information secure.
- Must allocate time and resources in an efficient and organized manner.
Miscellaneous notes for consideration:
- This position is within a secure environment, which requires a background check and police clearance as a part of the employment conditions. An employment contract and confidentiality agreement are also required to conform to privacy policies.
- They should be comfortable with their faith and biblical knowledge.
- Participate in daily devotional discussion and prayer time.
- Must be able to work in Canada.
Our Daily Bread Ministries Canada is a Christian religious ministry that primarily serves the interests of Christians who wish to bring the good news of Jesus Christ to Christians and non-Christians. An express occupational requirement for all employees is that they both abide by and are able and willing to promote the Christian faith as expressed in the employee manual as an integral part of their duties. We strive to live a life consistent with biblical principles, engage with the Bible on a consistent basis and demonstrate continued growth and spiritual development. Through our statement of faith and the richness of our organization’s history, we will strive to reflect our commitment to diversity by honouring the ministry’s mission, vision, values/ethos and guiding principles.